Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Pryana. We want you to be completely in love with your order! If something isn’t quite right, we are here to help you process a return quickly and hassle-free.

1. Return Window

You have 14 calendar days from the date you receive your order to request a return.

2. Conditions for Returns

To be eligible for a return, your item must meet all of the following requirements:

      • It must be unworn, unwashed, and in the exact condition in which you received it.

      • It must be returned in its original packaging with all tags still attached.

      • Swimwear Hygiene Requirement: For health and hygiene reasons, swimwear can only be returned if the original hygiene protective sticker is intact and has not been removed, altered, or replaced. If the hygiene seal is missing or damaged, the return will be rejected.

    3. Non-Returnable Items

    The following items cannot be returned or refunded:

        • Custom & Personalized Items: Any handmade items created according to individual custom measurements or unique customer specifications (Final Sale).

        • Swimwear with a missing, damaged, or tampered hygiene seal.

        • Items marked as Final Sale or Clearance.

      4. How to Request a Return

      We offer an automated return process right on our website:

          • If you have an account: Log in to your profile, go to My Account -> Orders, find your completed order, and click the “Request Return” button.

          • If you checked out as a Guest: Go to our “Request Return” page in the footer, enter your Order Number and Email address, and select the items you wish to return.

        (If you run into any issues, you can always reach us at info@pryana.com).

        5. Return Shipping (Spain)

            • Once your return request is approved, we will generate and email you a pre-paid return shipping label.

            • Simply print the label, attach it securely to your package, and drop it off at the nearest designated shipping drop-off point / post office in Spain.

            • (Note: Return shipping costs may be deducted from your final refund amount according to your agreement during the return request).

          6. Refunds

          Once we receive your returned package and inspect the items at our office in Spain, we will notify you regarding the approval or rejection of your refund.

          If approved, your refund will be automatically processed back to your original payment method within 3 to 7 business days.

          Request a Return
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